Job Description

This is a hybrid position and may work from home up to two days per week. The position will work Monday through Friday, 8:00 to 4:30 and will support the Neurology Practices.

Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 262,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

The Pharmacy Technician II supports ChristianaCare's accredited specialty pharmacy services through advanced medication access coordination activities. This role is responsible for facilitating patient access to therapy, including benefits investigation, prior authorization, appeals coordination, and financial assistance navigation.

Working collaboratively with pharmacists, technicians, and office support staff, the Pharmacy Technician II ensures timely therapy initiation and continuation by managing access-related workflows, resolving barriers to care, and maintaining accurate, audit-ready documentation. This position contributes to program performance, regulatory compliance, and improved patient outcomes by executing standardized processes aligned with specialty pharmacy accreditation standards.

Principal Duties and Responsibilities

• Conduct comprehensive benefits investigations to determine coverage, restrictions, and patient financial responsibility
• Prepare and submit prior authorizations and reauthorizations with complete and accurate clinical documentation
• Coordinate and track appeals in collaboration with pharmacists, providers, and payers to support timely access to therapy
• Facilitate patient enrollment in financial assistance programs (copay cards, manufacturer programs, foundations), including application completion and renewals
• Maintain ownership of assigned access cases from initiation through resolution, ensuring timely follow-up and progression
• Identify and resolve access-related barriers such as coverage denials, payer requirements, and affordability challenges; escalate complex or clinical issues as appropriate
• Collaborate with providers, payers, manufacturers, and internal team members to expedite therapy access and prevent delays
• Manage assigned worklists and tracking systems, ensuring adherence to turnaround time expectations
• Track and document case status across the access lifecycle, including authorization, approval, denial, appeal, and financial assistance outcomes
• Accurately document all activities in the EHR and/or designated systems in accordance with audit and accreditation standards
• Support monitoring of operational and quality metrics such as turnaround times, approval rates, and time to therapy
• Identify workflow inefficiencies and participate in process improvement initiatives
• Provide operational support to Clinical Pharmacists and Clinical Pharmacy Specialists, ensuring efficient communication and handoffs
• Maintain compliance with organizational policies, regulatory requirements, accreditation standards (e.g., URAC, ACHC), and technician scope of practice

Minimum Education and Experience Requirements

• High school diploma or equivalent required
• Pharmacy Technician Certification Board (PTCB) certification required
• At least 3 years of experience in retail pharmacy, specialty pharmacy, ambulatory care, medication access, or managed care required

Preferred Qualifications:

• Experience managing complex prior authorization and appeals cases
• Experience in a clinic setting or team-based care model with pharmacists
• Experience with financial assistance programs
• Experience working with high-cost or limited distribution medications

Why ChristianaCare?

At ChristianaCare, we are committed to delivering high-quality, innovative care that improves the health of our communities. Join a collaborative team focused on advancing specialty pharmacy services and improving patient access to life-changing therapies.

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Hourly Pay Range: $21.45 - $32.17

This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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