Job Description

Job Responsibilities:

• Pharmacy Technicians in Participant Services accept incoming calls related to requests submitted to Participant Services, resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility.
• This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work from Home, depending on several factors including site location, employee performance, department need, as well as other criteria.

Skills:

• 0 - 6 months of experience
• Will take a candidate with a trainee license from AZ in good standing
• Customer services or call center experience is PREFERRED

Education/Experience:

• Verifiable High School diploma or GED is required with AZ pharm tech license or trainee license in good standing REQUIRED

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